Delays In Holiday Deliveries, Delays In Returns Plague Small Businesses

For Mark Baker, the president and CIO (chief idea originator) for The Vermont Flannel Co., delays in deliveries of flannel blankets, pajamas, shirts, hoodies and scarves to customers this holiday season was just one more blow in a year packed with punches.

First, his homegrown manufacturing operations had to shut down for four months, which was hard to recover from. Then, his five Vermont retail stores were hit by the drop in tourism.

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Michael Braga